FAQ

01

How can I have a booking engine on my web site synchronized with my Family Hotel schedule ? Is it also possible to synchronize with my Booking.com and Expedia accounts ?

 

To benefit from this service you must be a member of the Family Hotel club and subscribe to the Family Resa service (our web booking engine). You can choose to use Family Resa only for Booking.com / Expedia synchronization or to also use it to allow Internet users of your website to make reservations (several price levels; see our price list) without have to pay commission.

To connect your Booking.com account, go to the Booking.com extranet; menu "Account> Connectivity providers'" then search for a provider by typing the word "Family" then follow the procedure indicated.

To connect your Expedia account, go to the Expedia extranet; "Rooms and rates> Connectivity settings" menu then click on the link "Edit" and search for a provider by typing the word "Family", then follow the procedure indicated.

If you want to synchronize your Family Hotel planning with many OTAs (and not only Booking.com and Expedia), we recommend that you use the services of a channel manager connected with Family Hotel.

02

How can I automate backups of my Family Hotel database in Microsoft Access mode?

 

In Microsoft Access mode, all software data are saved in a single Mdb file whose path is displayed in the title of the main window of Family Hotel. 

Below is a procedure to automate the backup of this file using the Windows Task Scheduler. This procedure will to compress the file and keep a history of the backups in the last 60 days.

03

Can I access Family Hotel from my iOS or Android tablet or smartphone?

No, Family Hotel is an application only available on Windows PC. You can us a tablet PC such as Microsoft Surface for example.

04

How to modify the rate of VAT or tax and force recalculation on existing data?

 

A change in the setting of taxes does not affect the data already entered. To force a recalculation, please refer to the following procedure:

Gherold Network Design


 

Hotel management software for independents

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242 avenue des Alpages

74310 Les Houches, France

info@familyhotel.fr

+33 (0)4.50.54.50.98